MyPC Down System-Wide

The Cause

If MyPC is down system-wide and clients are showing "No Communication", services are most likely stopped or in an error state.

The Solution

 Make sure that all services listed are running:

- ITS Cire Service

- ITS Triple A Service

- MyPC 3 Server Service

- TBS ILS Service

- World Wide Web Publishing Service (IIS Service)

Once this is done, to confirm everything is working, browse to the MyPC Portal and login. Ex: http://servername/mypc you can attempt to login with a library card OR an internal Staff or Tech user. Also confirm that your Public PCs now say "Available" on the Status Bar.