Creating a Deep Freeze ThawSpace and Windows symbolic link to preserve log files.

Create a ThawSpace according to the steps outlined by Faronics.

https://www.faronics.com/document-library/document/creating-thawspaces-with-deep-freeze

Once the thaw space is setup, customize, and run the following PowerShell command to create a symbolic link that redirects all PaperCut client logs to the ThawSpace.

# Run from an elevated (Administrator) PowerShell

# Create [DRIVE]:\Logs if it doesn't exist

if (-not (Test-Path "[DRIVE]:\Logs")) {

    New-Item -ItemType Directory -Path "[DRIVE]:\Logs" | Out-Null

}

New-Item -ItemType SymbolicLink `

  -Path "C:\Users\[Patron Windows Account Profile Folder]\AppData\Local\Temp\user-client.log" `

  -Target "[DRIVE]:\Logs\user-client.log"

The [Patron Windows Account Profile Folder] the user profile folder that is used when the patrons log into the computer.

[DRIVE] is the drive letter that is assigned to your thawspace.

With all of that in place, you should now start seeing the log file fill with useful information when a patron logs into the computer.

After an issue related to PaperCut is reported from that machine, you can make note of the date/time of the incident, then make a copy of that log file, and send all information to us for review.