HP Copier Not Charging Correctly for 11x17 Copies
The Cause
When making a 11x17 Copy through the CPAD, PaperCut is seeing the job as two pages of Letter sizing. This is because the HP Copier is sending two pulses and the CPAD is seeing this as two pages of letter size.
The Solution
You must send a PJL command to the printer. Since the E87650 does not have a FIH port on the formatted, you may need to use a FIH to USB adapter (this depends on the connection type of the coin box).
Below is the files that you need to fix this issue
Here are the instructions to Disable second pulse on an HP Copier for 11x17 size
1. Save both the ipsend.exe and PRN files to the same folder.
2,. Then launch a command prompt (does not require Administrator rights) and change to the folder where the ipsend.exe and PRN files are located.
3. Then run the following … (x.x.x.x refers to the IP address)
To disable extra pulse: FIH: ipsend.exe x.x.x.x 9100 FIH-EXTRAPULSE-OFF.prn
4. The printer should indicate “Processing” when sending the file, but nothing should print out (it should process the commands in the file, not print them).
5. To test that the file took, try to use the Copy feature on the device and see if it charges correctly for 11x17
If the file is printing out on the customers device, they may have PJL processing locked down … in which case it will print instead of process the commands in the file. Incorrect PJL command formatting can also cause things to print out. If the command prints, check the following.
In the EWS > Security > General Security page, make sure “Enable PJL Device Access Commands” is enabled. The PJL Security > Old Password field should show as “Password is not set.”; Otherwise, the PJL Password value would also need to be included in the PRN file, e.g. add the line “@PJL JOB PASSWORD=0” before the FIH=ON line, where 0 (zero) should be changed to the password value.