TBS Libraries KB

Setting up Office365 SMTP For ScanEZ

Issue: Newly created Office 365 account does not work for scan to email.


Solution: NEW office365 accounts have SmtpClientAuthenticationDisabled set to TRUE by default for online Exchange and it should be FALSE.  Below is a microsoft forum that mentions this issue as well as some Microsoft "How To" Help Links going over getting the account set up for smtp.

Forum Link: https://answers.microsoft.com/en-us/msoffice/forum/all/office-365-smtp-authentication-failing-even-with/4e2dcfc4-2626-4c3b-a945-9ff1b3404539?page=2 

Help Link 1: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission 

Help Link 2: https://learn.microsoft.com/en-us/exchange/mail-flow-best-practices/how-to-set-up-a-multifunction-device-or-application-to-send-email-using-microsoft-365-or-office-365