How to troubleshoot ScanEZ scanner issues

If you’re using an ScanEZ scanner and something isn’t working as expected, don’t worry! Many issues can be resolved by understanding the error codes and following a few troubleshooting steps. Below, you’ll find practical advice on how to tackle common issues and what each error code means.

General Troubleshooting Steps

1. Check Physical Connections

   • Ensure the scanner is plugged into a power source and turned on.

   • Confirm all cables (USB, power, etc.) are securely connected.

   • Try a different USB port or cable if possible.

2. Restart Your Devices

   • Restart the scanner and your computer.

   • This can resolve temporary communication glitches.

3. Check for Obstructions

   • Open the scanner cover and remove any jammed paper or foreign objects.

   • Make sure the document feeder is closed properly.

   • Look for and remove any shipping retainers if it’s a new scanner.

4. Check Software and Drivers

   • Ensure you have the latest drivers installed from the Avision website.

   • Reinstall the drivers if you suspect corruption or installation issues.

5. Perform a Scanner Reset

   • Unplug the scanner from power for 30 seconds, then plug it back in.

   • Turn the scanner on and try scanning again.

Understanding and Resolving Error Codes

Below are the most common error codes you may encounter, with what they mean and suggested solutions:

• Err1, Err129, Err2019 – Cannot find the scanner
  Check connections, restart devices, ensure drivers are installed.

• Err9, Err103, Err2013, Err2029 – Paper feed or Paper jam errors
  Remove any jammed paper, check for obstructions, reload paper, and close all covers properly.

• Err10 – Sensor error
  Unlock the scanner by moving the lock switch to the "Unlocked position".

• Err104, Err2014, Err2028, Err3007 – Cover open
  Ensure the auto document feeder or scanner cover is closed securely.

• Err105, IDS_NOPAPER, IDS_NOPAPER1, Err2015 – No paper in the feeder
  Load paper into the auto document feeder and try again.

• Err127, IDS_LOWMEMORY – Insufficient memory
  Close other programs, free up system memory, and try again.

• Err124, Err125, Err128, Err2018 – ASPI or DLL not found
  Reinstall scanner drivers and ensure required system files (like winaspi.dll) are present.

• Err7, Err2020 – Calibration fails
  Restart the scanner. If the problem persists, contact support as internal calibration may be needed.

• Err176, Err179, Err2008 – Scanner lock error
  Ensure the scanner’s lock switch is set to "Unlocked".

• Err178, Err2007 – Lamp cannot be turned on
  Restart the scanner. If the lamp still won’t turn on, it may require service.

• Err110, Err111, Err112, Err113 – Fuse blown
  Contact Avision support or a qualified technician for repair.

• Err250, Err2999, Err123 – System or unknown error
  Restart everything. If it repeats, reinstall drivers or contact support.

• IDS_NODISK, IDS_NODISK1, IDS_WRITEERROR – Not enough disk space or write error
  Free up disk space and make sure the disk isn’t write-protected.

When to Contact Support

If you’ve tried the above steps and the error persists—especially for issues like internal errors, repeated jams, lamp or fuse failures, or unknown errors—it’s best to contact Avision technical support. Have your scanner model and error code handy for faster assistance.

Tips for Preventing Future Errors

• Regularly clean your scanner and document feeder.

• Use high-quality paper and avoid overloading the feeder.

• Keep your scanner’s firmware and drivers up to date.

• Handle the scanner gently, especially when moving or unlocking it.

By following these troubleshooting steps and understanding the error codes, you can quickly resolve most issues and keep your Avision scanner running smoothly.

aVision Error Codes:

Err999=Cannot find the device driver or power off or cable failure.

Err1= Cannot find the scanner.

Err2=Scanner R/W test fails.

Err3=Scanner connection fails.

Err4=Scanner RAM test fails.

Err5=Scanner RAM test fails.

Err6=Scanner DMA test or power cable fails.

Err7=Calibration fails.

Err8=Scanner internal error.

Err9=Paper feed error.

Err10=Sensor error. Unlock the scanner by turning the lock switch to the "Unlocked position".

Err11=Transparency calibration error.

Err101=Power off or cable fails.

Err102=Please remove the shipping retainer.

Err103=Paper jam.

Err104=The cover of auto document feeder is open.

Err105=No paper in the auto document feeder.

Err106=Job separation sheet detected.

Err107=To scan transparency, you must first install a transparency kit.

Err108=Transparency kit turns off.

Err109=Internal target fails.

Err110=Fuse blown out.

Err111=Fuse blown out.

Err112=Fuse blown out.

Err113=Fuse blown out.

Err114=Mechanical system failure.

Err115=Optical system failure.

Err116=Illegal scanner parameter.

Err117=Illegal scanner parameter.

Err118=Illegal scanner parameter.

Err119=Illegal scanner parameter.

Err120=Illegal scanner parameter.

Err121=Message error.

Err122=Image transfer error.

Err123=Unknown error.

Err124=No ASPI managers are found.

Err125=Cannot find SCSI ASPI.

Err126=An ASPI manager which does not support Windows is resident.

Err127=Insufficient memory.

Err128=Cannot find winaspi.dll or wnaspi32.dll.

Err129=Cannot find the scanner.

Err130=Cannot initialize SCSI manager.

Err50=Termination timeout.

Err51=Reverse timeout.

Err52=Forward timeout.

Err50=Negotiation timeout.

Err150=Driver busy.

Err151=Parameter check error.

Err152=Allocating memory fails.

Err153=Driver initial fails.

Err154=Scanner internal error.

Err155=Scanner connection fails.

Err156=Reading image error.

Err157=Reading image error.

Err158=End image error.

Err159=Stop scanning due to pressing the Stop button.

Err160=Driver initial fails.

Err161=Sending scanner parameter fails.

Err162=Scanner busy.

Err163=Sending command error.

Err164=Scanner warms up.

Err165=Power off.

Err170=Parallel not found.

Err171=Scanner connection fails.

Err172=Scanner connection fails.

Err173=Scanner connection fails.

Err174=Scanner initial fails.

Err175=Scanner initial fails.

Err176=Back to home position fails or scanner lock error.

Err177=Search start position error.

Err178=Lamp cannot be turned on.

Err179=Scanner lock error.

Err180=Interrupt error.

Err181=Bad pixel.

Err182=row data value too low.

Err183=row data value too high.

Err184=end of page.

Err185=Wrong chart.

Err186=For storing rear page of interlace duplex scan.

Err187=Multiple feed.

Err188=Accessories such as ADF was plugged out.

Err189=End of page with multi-feed detected.

Err190=Flatbed Home Sensor Error.

Err191=ADF Home Sensor Error.

Err192=Flatbed DRAM Error.

Err193=ADF DRAM Error.

Err194=Flatbed Lamp Error.

Err195=ADF Lamp Error.

Err196=Flatbed cover open.

Err250=System error.

Err251=Driver internal error.

Err2000=Driver busy

Err2001=Scanner busy

Err2002=I/O port is busy.

Err2003=Handshake time Out.

Err2004=Scanner connection fails.

Err2005=Parameter check error.

Err2006=Allocating memory fails.

Err2007=Lamp cannot be turned on. 

Err2008=Scanner locked.

Err2009=Scanner warms up.

Err2010=Stop scanning due to pressing the Stop button.

Err2011=Register R/W verification fails.

Err2012=Memory R/W verification fails.

Err2013=Paper jam.

Err2014=The cover of the auto document feeder is open.

Err2015=No paper in the auto document feeder.

Err2016=Cannot find the transparency kit.

Err2017=Transparency kit is power off.

Err2018=Cannot find winaspi.

Err2019=Cannot find the scanner.

Err2020=Calibration fails.

Err2021=Back to home position fails.

Err2022=End of page.

Err2023=Operation system return error.

Err2024=Write NVM Error.

Err2028=Endorser - ADF Cover Open.

Err2029=Endorser - Paper Jam.

Err2030=The ADF slider cover is not closed.

Err2031=Read prepare date failed.

Err2032=Wait media into scanner.

Err2999=Unknown error

Err3001=Flatbed home sensor error.

Err3002=ADF home sensor error.

Err3003=Flatbed DRAM error.

Err3004=ADF DRAM error.

Err3005=Flatbed lamp error.

Err3006=ADF lamp error.

Err3007=Document cover is open.

Err3008=Accessories such as ADF is plugged out.

Err3009=Pre-feeding.

Err3101=Multiple feed.

IDS_LOWMEMORY=Low memory.  Please free some memory and try again.

IDS_NOPAPER=No paper in the auto document feeder.

IDS_NOPAPER1=Please insert paper and try again.

IDS_NODISK=Not enough disk space

IDS_NODISK1=Please free some disk space and try again.

IDS_WRITEERROR=Write to file error.

IDS_WRITEERROR1=It may be either:

IDS_WRITEERROR2=1.) Disk full

IDS_WRITEERROR3=2.) Disk write protect

IDS_WRITEERROR4=Please check again.

IDS_TRANSFER=Transfer

IDS_CHUNKY=Data Chunky && Transfer

IDS_MEMORY_P=Buffered Memory  /   P

IDS_MEMORY_C=Buffered Memory  /   C

IDS_NATIVE=Native Memory

IDS_NATIVE_P=Native Memory / P

IDS_DISK=Disk File

IDS_DISK_P=Disk File  /   P

IDS_MEMORY=Buffered Memory